We all know the importance of first impressions. It sets one’s initial perception of another person or place, typically involving a positive or negative evaluation as well as a sense of physical and psychological characteristics. When first arriving at a company’s office, this initial impression must result in a positive experience. While the physical space and aesthetics are very important to set the stage, the first interaction with the receptionist is vital. The receptionist’s role in a workplace is to make you feel welcome, regardless of whether you are an intern coming for a job interview or the CEO of a major prospective client.

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